Privacy Policy
Last updated: January 2026
Introduction
At Hunyuan3D, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your information when you use our services.
Information We Collect
Account Information
- Email address and profile information from OAuth providers (Google)
- Usage statistics and preferences
- Payment information (processed securely by our payment providers)
Uploaded Content
- Files you upload for processing may be handled temporarily
- Guest users' uploads are automatically deleted within 24 hours
- Signed-in users' uploads may be retained for up to 30 days by default
- We do not analyze your personal content beyond what is needed to provide the service
How We Use Your Information
- Service Delivery: To provide the service
- Account Management: To manage your account, purchases, and credits
- Communication: To send important service updates
- Improvement: To enhance our services (using anonymized data only)
Data Protection
- All data transmission uses industry-standard encryption
- Content is processed in secure, isolated environments
- We never share your personal content with third parties
- Regular security audits and updates
Your Rights
- Access: Request information about data we have
- Deletion: Request deletion of your account and data
- Portability: Request export of your data
- Corrections: Request corrections to your information
Data Retention
- Account data: Retained while your account is active
- Stored uploads:
- Guest users: Automatically deleted within 24 hours
- Signed-in users: Automatically deleted after 30 days by default
- Usage logs: Retained for 90 days for service improvement
Contact Us
For privacy-related questions: [email protected]
This policy may be updated periodically. We'll notify users of significant changes.